Please note we are an environmentally friendly business and don’t include a paper invoice with your order. You can find your invoice attached to the dispatch email you received to the email you gave us. Please get in touch with us If you have any issues.
When will my item be dispatched?
Orders received before 4pm will usually be dispatched on the same working day.
Items ordered after 4pm will be dispatched the following morning ( Monday to Friday )
How long will it be until I receive my item?
( Standard Delivery ) 48 Hour Royal Mail Recorded Delivery: Unless otherwise stated you should receive your product within 2 - 3 working days
DPD 24 Hour Delivery: Unless otherwise stated you should receive your product next working day once dispatched before 4pm
All Large we will send out via courier. In this instance, if you have provided us with an email address or phone number, you will be sent a tracking code which you can use online to follow the delivery of your order.
Can I speak to someone about my order?
YES!, just call our team who will happy to help in any way on 0161 766 8302 (UK Number)
Can I track my order?
All items we will send out tracked, you will be sent a tracking code which you can use online to follow the delivery of your order.
Alternatively, you can contact our Customer Service Team on the number above and if you have provided an email address then we will be happy to track your order for you.
All our products must be signed for on delivery.
How much is delivery?
Standard 48 Hour Delivery cost £4.99 for up to 10 items per order delivered to a UK address . Upgrades are shown during the checkout process under the shipping section during checkout
What delivery upgrades do you offer and how much will it cost?
DPD 24 Hour Delivery Upgrade £6.98 for up to 10 items per order delivered to a UK address ( Available on all store items )
International Delivery is not a service we offer at the moment
Where do you deliver?
Mainland UK, Scottish Highlands and Northern Ireland.
If you are a customer based in the Republic of Ireland or Channel Isles with a without a valid "UK Post Code" please use our International Delivery option
Where is my order?
You can contact our Customer Service Team on 0161 766 8302
What if I am not at home when you deliver?
Deliveries will usually be made Monday to Friday between 9am and 6pm
If you are not available to take receipt of the product the Royal Mail will take the item to your local sorting office for collection and leave a card to notify you when it will be ready for collection. Courier deliveries will leave a card at your address confirming that they have tried to deliver, the delivery card will have instructions regarding redelivery or information for you to arrange collection.
National Bank Holidays
Will my delivery be affected due to national bank holidays?
Yes, Please mind that delivery times quoted above may vary on national bank holidays, Orders placed on bank holidays will be processed the next business day.
How do I return an item?
You may return any "unopened" products and accessories within 30 days of delivery for a refund. Simply return the item to us using the most convenient shipping method available to you. Customers that have used our Standard shipping option are subject to outbound shipping costs, this will be deducted from your return refund.
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 20% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us using the most convenient shipping method available to you. Customers that have used our standard shipping option are subject to outbound shipping costs, this will be deducted from your return refund. Opened returns must be in salable new condition with original materials and packaging.
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Suspect Concealed damage claims must be reported immediately before opening.
Suspect Damage and or Obvious Damage to the package or box on delivery
Please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, note "Possible Damage" on the delivery receipt while the carrier is present and refuse delivery. This way we will replace immediately hassle free.
We encourage you to test your product within 7 days of receipt so we can quickly remedy any problems. If you think your product is defective, don’t worry.
In most cases, it’s a simple issue that can be resolved over the phone. You are also welcome to contact our technicians to help solve your issue. Please have your order number available for fastest service.
Please Note: delivery options / times may vary during holiday or busy periods
All our products are covered by our 12 month warranty.
You can return your item(s) to:
999 Auto Parts Network
Unit 9 603 Bury Safe Store